Privacy Policy

1. 1. Scope

This Privacy Policy explains how Seraph Nexus collects, uses, stores, and discloses personal information in connection with the platform.

This policy applies to Business Owners, customers, and visitors who access the platform, send messages, create accounts, complete bookings or orders, or contact support.

2. 2. Information We Collect

We may collect account details, business profile information, contact information, booking and order records, communications, payment-related metadata, device and usage information, and support records.

Payment card details may be collected and processed by integrated payment providers rather than stored directly by Seraph Nexus, depending on the payment flow used.

3. 3. How We Use and Share Information

We use information to operate the platform, authenticate users, process transactions, support messaging, detect fraud, enforce agreements, improve the service, and comply with legal obligations.

We may share information with payment providers, hosting and communications vendors, fraud prevention tools, professional advisers, regulators, and Business Owners or customers where necessary to facilitate platform functionality or comply with law.

4. 4. Business Owner Privacy Responsibility

Business Owners are independent operators and are solely responsible for their own lawful collection, use, disclosure, retention, and protection of customer information obtained through the platform for business purposes.

Business Owners must provide legally required notices, obtain required consents, and comply with applicable privacy, consumer protection, and marketing laws.

5. 5. Retention, Security, and Rights

We retain information as reasonably necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce agreements. We use commercially reasonable measures to protect information, but no system is completely secure.

Depending on your jurisdiction, you may have rights to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and verification requirements.

6. 6. Platform Disclaimer, Liability, and Indemnity

Seraph Nexus is a technology provider and does not independently verify the truth of business listings, customer statements, advertising claims, or business communications supplied by Business Owners.

To the maximum extent permitted by applicable law, Seraph Nexus will not be liable for indirect, incidental, special, consequential, or punitive damages arising from privacy incidents, service interruptions, or unauthorized access, except where such limitation is prohibited by law.

Business Owners will defend, indemnify, and hold harmless Seraph Nexus from claims, fines, losses, or expenses arising from the Business Owner's own handling of customer information or failure to comply with applicable privacy or marketing laws.